We are always ready to help you. Whether you are looking for the first product, tracking an already placed order, or returning it. Our support team makes the whole process easy and simple with utmost efficiency.
How to Reach Us
Email: care@primebull.com
Phone: (888) 380-3184 or (443) 645-0050
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
You can get a response as quickly as 1 business day, 90% of the time.
Help With Orders & Shipping
Once we ship your order, you will receive the tracking number through email or the other number given.
If your package goes missing or tracking says it’s delivered but you don’t have it, reach out to us immediately so we can look into it.
For international orders, our team is here to help with customs questions or any other shipping-related issues.
Returns, Exchanges & Warranty
If you need to return or exchange something, please contact us first. We’ll walk you through the Return Authorization (RA) process.
For warranty issues, damage, or other product concerns, just send us a photo and some details; we’ll evaluate and work out a solution that works for you.
We aim to process all returns or exchanges within 8–10 business days of receiving your items.
Shortages & Incorrect Items
If something’s missing from your order or you got the wrong product, just follow these steps:
Get in touch with us within 5 days of receiving your order.
Share your order number and some screenshots of the issue.
We’ll look into it and guide you on what to do next, whether that’s sending a replacement or issuing a credit.
Feedback & General Questions
We really appreciate your thoughts. Whether it’s about our products, your experience on the site, or anything we could improve, we want to know. Reach out via email or phone, and we’ll do our best to make things right.
