Shipping Policy
At Prime Bull, we aim to ship your order as quickly as possible.
Order Processing
Orders placed Monday through Friday before 3 PM ET are usually shipped the same day.
Orders received after 3 PM ET will be shipped within 2 business days whenever possible.
Orders placed after 3 PM ET on Friday or during the weekend will ship on Monday.
All orders are shipped through UPS, USPS, or DHL, depending on the order and destination.
Split Shipments: If your order has more than one item, it may arrive in separate packages with separate tracking numbers and on different dates.
Backorders: The same-day and 2-business-day times above apply to items we have in stock. If an item is on backorder and cannot ship within the time we stated, we will email you with a new ship date. You can then choose to wait or cancel that item for a full refund.
Expedited Shipping: Choosing a faster shipping method speeds up the time the carrier takes to deliver. It does not speed up our processing time.
Order Changes and Cancellations: We start processing orders quickly, so address changes and cancellations may not be possible once processing has started. If you need a change, contact us at care@primebull.com as soon as possible. Once an order has shipped, we cannot change it, and we cannot guarantee a carrier intercept.
Shipping Charges & Tracking
Shipping charges are shown during checkout before you complete your purchase. Orders over $49 qualify for free shipping.
Once your order ships, we'll email you the tracking information. If you don't see the email, please check your junk or spam folder.
Still can't find your tracking details? Contact us at care@primebull.com and we'll be happy to help.
Delivery Addresses
Please make sure your shipping address is correct and complete. UPS and DHL cannot deliver to PO Boxes. Orders shipped to a PO Box, or to an APO, FPO, or DPO military address, ship by USPS only and may take longer to arrive.
Refused or Undeliverable Packages
If a package is refused, is returned because of an incorrect or incomplete address, or is not picked up, the carrier's return shipping charges will be deducted from any refund. This does not apply if the refusal is due to our error, a damaged item, or the wrong item being sent.
Lost or Damaged Packages
If your package shows as delivered but you cannot find it, or it arrives damaged, contact us at care@primebull.com within 30 days of delivery with your order number and photos, and we will help you.
International Shipping
Prime Bull ships internationally to our dedicated dealers and retail customers.
International shipments that fit into one package or box are shipped through USPS Priority Mail.
International delivery times can vary depending on the destination, customs processing, and other delays outside our control.
Customs duties, import taxes, and brokerage fees are the buyer's responsibility and are not included in the shipping charge at checkout.
Questions About Your Shipment?
If you have questions about your order or shipping status, contact us at care@primebull.com.
