Fast & Reliable Shipping
Prime Bull's shipping policy ensures that your gear is shipped quickly and securely. Every order is packed with great care so that it reaches you in perfect condition. Please note that original shipping charges are non-refundable. In case of product damage, shipping errors, or warranty claims, we provide you with a return label after carefully investigating.
For standard returns or exchanges, customers have to pay the cost of shipping to send the product back to us. However, the company will be responsible for covering the shipping cost for your exchanged item.
Any order we receive before 3 PM EST will be shipped within the next 48 hours by using services like UPS, USPS, and DHL.
International Shipping
Prime Bull does shipping internationally. But here are some of the policies:
For International orders, we offer exchanges only. However, all shipping-related fees, customs dues, and return costs shall be the responsibility of the customer. Once we receive your return, we will run a brief investigation, and then after approval, we will make sure that your replaced item is shipped back to you. Refunds are not available for International shipping.
For a Single Package & Box: All products are shipped via USPS Priority Mail within 6 to 10 working days after placing the order, First Class Mail for packages under 4lbs, and delivery time can vary according to the destination, or DHL (the lowest cost option). You can also request a specific service according to your convenience.
Multiple Packages or Boxes: UPS or DHL (with the most affordable option) is used unless you prefer otherwise.
Return & Exchange Handling
All Returns or exchanged items must be in new, unused condition with original tags and intact packaging to avoid delay in the process. Once your return is shipped, track your order with tracking information and allow 8–10 business days for full processing.
We do our best to ship your order as quickly as possible. In case of any delay, you can call our customer support department or send an email anytime at care@Primebull.com. Office hours are 9 AM to 5 PM EST from Monday to Friday.
