Return Policy
Refund & Return Policy
At Prime Bull, we accept return and exchange requests within 30 days of the date your order is delivered.
To start a return or exchange, please submit your request through our return portal.
Return & Exchange Conditions
Items must be returned in new, unused and unwashed condition. If an item has been worn, washed, or used in training, it is considered used and cannot be returned.
All original tags and packaging must be intact. Do not put the shipping label directly on the product packaging. Returns sent this way will be refused.
Items We Cannot Accept for Return
For hygiene and safety reasons, the following items cannot be returned or exchanged once they have been opened or worn: underwear, socks, athletic supporters, athletic cups, and groin protectors.
Custom and personalized items are made to order and cannot be returned or refunded.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact our Customer Service team within 30 days of delivery with your order number and clear photos of the problem. We will confirm the claim and send you a Return Authorization (RA) form and a prepaid return shipping label. We will then replace the item, or refund you if a replacement is not available.
Damage caused by normal wear, misuse, improper care, or alterations is not considered a defect.
Shipping Costs
Original shipping charges are non-refundable.
For regular returns and exchanges, you are responsible for the cost of shipping the item back to us. We will ship your exchange back to you free of charge.
We only provide a return shipping label when the return is due to damage, a manufacturing defect, or a shipping error.
International Orders
International orders are eligible for exchanges only.
The buyer is responsible for all shipping costs and fees related to an international exchange. We do not issue refunds for international orders.
Customs duties, import taxes, and brokerage fees are the buyer's responsibility and are non-refundable. This applies to both the original shipment and the exchange shipment.
Multiple Sizes & Return Policy Abuse
Please avoid ordering more than two sizes of the same or similar product with the intention of returning the extras.
If you are unsure about sizing or fit, contact our Customer Service team before placing your order. We can help you choose the right size.
If we find that the return policy is being misused, we may apply return and restocking fees.
Exchange Fees
Your first exchange is free. Starting with the second exchange, a fixed fee of $10 applies to each exchange.
How to Send Your Return
Please repack your return carefully to prevent damage during shipping.
Place the Return Authorization (RA) form inside the package and clearly write the RA number on the outside of the shipping carton or bag.
Packages without a Return Authorization form will be refused.
Return Processing
Keep your return tracking number until your return or exchange has been fully processed.
Please allow 8 to 10 business days for us to process your return or exchange after it reaches us.
Approved refunds are issued to your original payment method.
Need Help?
If you have questions about a return or exchange, contact our Customer Service team.
Email: care@primebull.com
Toll-Free: +1 (888) 380-3184
Phone: +1 (443) 645-0050
Monday to Friday, 9 AM to 5 PM ET
