Consumer Exchanges & Returns:
We accept Exchange and Return Requests within 30 days of your original purchase. Please submit your request for a Return Authorization form via the link below!
All returns and exchanges must be in new, unused condition. Any item that has been
“tested”, or “taken on a test ride” is considered used and cannot be returned.
All tagging and packaging must be intact. If the product is a boxed product, you still need to put it in a shipping carton. Do not apply your label to the product box or it will be refused.
Original shipping charges are non-refundable. We only provide a return label in case of
damage, warranty, or shipping errors. For regular return and exchanges you are responsible for shipping back to us your order, and we pay to ship your exchange.
International orders are eligible for exchange only, and all shipping cost/ fees are the
responsibility of the buyer. No refunds will be issued for international orders.
Submit your request for a Return Authorization Form here!
Please carefully repack your return to prevent damage to the item, enclose the RA form in the package, and clearly write the RA# on the outside of the shipping carton. Packages without a Return Authorization Form will be refused.
Hold onto your return tracking and allow 8-10 business days for your return or exchange to be fully processed.
Need additional support? Give our office a call at (Number will be Provided soon)
Note: After inspection of the product, if it is determined it does not meet Prime Bull level of quality standards, we will repair and return the item to the customer.
If it is found the item is not repairable it will be replaced with the same item, (unless the item has been discontinued or not in stock) it will be replaced with something of equal value at our discretion.
